The Willows Primary School values good home school relations and will, therefore, do everything we can to establish and maintain them. This includes seeking to resolve any concerns or complaints promptly, and to the satisfaction of all concerned.

We treat all concerns and complaints seriously and courteously and advise parents to use the attached policy for dealing with their complaints. We ask that complaints are made as soon as possible after an incident arises.

We define a Concern’ as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.

We define a Complaint’ as ‘an expression of dissatisfaction, however made, about the actions taken or a lack of action’.

We seek to positively work with parents to resolve concerns and complaints at school level wherever possible, in the interests of maintaining good home/school relations.

We expect parents and other complainants to behave respectfully towards all members of the school community. In particular, any disagreement with the school should not be expressed inappropriately or in front of pupils.

The senior leadership of the school and the governing board review the number and nature of complaints (when procedure is completed) in order to ensure that lessons learnt are acted upon.

Complaints Policy

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